QUESTION ONE [45]

1.1 Elaborate on the various types of information found at strategic, tactical and operational levels within a business. (15)
1.2 Discuss the use of an intranet and extranet in relation to its characteristic, use and advantages within a business. (15)
1.3 Explain the concept of Pervasive computing with specific reference to its
relevance in modern day business. (15)

QUESTION TWO [25]
2.1 You have been appointed as the CIO for Unilever SA and the Board of Governance has requested the immediate implementation of a new Database Management System (DBMS) for the company. Discuss the various factors you would consider to ensure the chosen system aligns with the strategic goals of the
business. (15)
2.2 Discuss the impact of electronic and mobile commerce on businesses in general. (10)

Answers to Above Information Technology Questions

Expert Anwer 1: There are different levels in an organisation including strategic, tactical and operational levels. The information shared across all these levels differ significantly from each other. At the strategic level, the type of information is generally high level and future oriented, such as information on market trends and forecast, competitive analysis, corporate performance report, vision and mission alignment etc. The tactical level information is for mid term and includes information types such as departmental budgets and resource plans, sales and marketing analytics information, human resource planning, supply chain and logistics data etc. The operational level is the low level which includes information based on day to day operations such as customer order records, inventory and stock level, employee schedules and attendance etc.
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