Question 1
1.1. Analyse the message conveyed in the cartoon regarding the use of social media in the workplace. Discuss the potential ethical challenges businesses face when managing their online presence. (10)
1.2. Discuss the importance of social media policies in the workplace. Provide practical examples of what such policies should include to balance employee freedom and corporate reputation management. (6)
1.3. Reflect on how employees and employers can address online trolling and other unethical behaviours on social media to maintain professionalism. Support your answer with examples. (4)
QUESTION TWO [20]
Assume you are tasked with delivering unfortunate news to employees about the closure of a department due to budget cuts. Write an inductive-style email of no more than 250 words, gradually leading employees through the rationale behind the decision, expressing empathy, and outlining support resources available during the transition period.
QUESTION THREE [30]
In this essay, discuss how behavioural theories such as Maslow’s Hierarchy of Needs and the Johari Window can be applied to improve communication and collaboration within teams. In your response, explain the key components of each theory, analyse their relevance to team dynamics, and provide practical examples to illustrate their application in a business context.
Guidelines:
• Define and explain the two behavioural theories.
• Analyse how these theories can address challenges in team communication and foster collaboration.
• Use examples to demonstrate how these theories can be implemented in real-world business scenarios.
• Conclude with the overall importance of integrating behavioural theories into team management.
Answers to Above Questions on Business Communication
Expert Answer 1: An analysis of the book cartoon indicates the use of social media in businesses. One person is saying that he is in charge of social media for his business whereas the other person is incharge of trolling his business. This indicates the dual edged nature of social media in the workplace, whereby one person is promoting his business while the other is busy in using social media to expose the other. This cartoon gives a sense of understanding that social media provides opportunities and also opens doors to negative public interactions. It indicates how businesses are vulnerable in the digital space whereby any person can influence the brand reputation of other businesses easily.
To learn more about the ethical challenges in managing a business’s online presence, contact our digital marketing expert to get detailed answers.
